Refund Policy
Our refund policy stipulates that all products are non-refundable. Refunds are only issued for defective or damaged items. If you've received such a product, please email us at enquiries@10greekplates.com.au within 3 days of receiving your order.
10 Greek Plates is dedicated to providing products of the highest quality. We are confident you will love everything you have ordered, but if something isn’t right, please let us know.
10 Greek Plates will only accept returns for the following scenarios:
Goods damaged or faulty prior to delivery.
Goods that vary from their description on this website.
Goods supplied incorrectly.
Our quality control teams inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty or damaged product, please contact us to arrange a free return delivery and replacement or refund.
Returns Process:
Note: Please do not return any goods prior to making contact with us (Contact us).
Associated shipping costs for returns initiated due to ordering mistakes or change of mind will not be covered by 10 Greek Plates.
Please return the product/s to us in the original condition within 10 days of receipt, including a copy of your receipt, and we will replace or refund your purchase using the original payment method.
Please indicate a reason for your return, using the provided detail on your packing slip. Along with this please indicate your preferred remedy.
All returns should be sent with supporting documentation in original or appropriate packaging to:
10 GREEK PLATES
136 -138 Martin Street, Brighton 3186
For any additional information on our return policies, please contact us on (03) 9596 0352, or e-mail us at enquires@10greekplates.com.au